Terms of service
Terms of Service
Last Updated: November 12, 2026
1. Introduction
Welcome to MASKOVIA.
These Terms of Service ("Terms") govern your access to and use of our website, https://maskovia.shop, including the products, services, content, and features available through our online store.
The website is operated by MASKOVIA ("we," "us," or "our").
By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms and all applicable laws and regulations.
If you do not agree with these Terms, please refrain from using our website.
2. Eligibility and Use of Our Website
By using our website, you represent that you are at least the age of majority in your jurisdiction or that you have obtained any legally required consent to use our services.
You agree to use our website only for lawful purposes.
You must not:
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Engage in fraudulent or misleading activities.
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Attempt to gain unauthorized access to our website or systems.
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Upload malicious code, viruses, or harmful software.
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Interfere with the functionality or security of our website.
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Use our content or services in violation of applicable laws.
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Misrepresent your identity or provide intentionally false order information.
We reserve the right to restrict access to our services when reasonably necessary to prevent unlawful activity, fraud, or security threats.
3. Products and Product Information
MASKOVIA specializes in reusable fabric face masks designed for everyday comfort, convenience, and personal style.
We make reasonable efforts to provide accurate product descriptions, photographs, specifications, and availability information.
However, product colors and appearance may vary slightly depending on device displays, lighting conditions, and manufacturing variations.
Customers should review all product descriptions and care instructions before purchasing.
Unless a product listing expressly states otherwise, our fabric face masks are not represented as medical devices, surgical masks, respirators, or certified personal protective equipment.
We do not guarantee that our products prevent infection, transmission of disease, or exposure to airborne hazards.
Product availability may change without prior notice.
4. Pricing and Payment
All prices displayed on our website are subject to change without prior notice.
The applicable product price will be shown during checkout before you complete your purchase.
Any applicable taxes, duties, or additional charges will be disclosed when required by law and when the relevant information is available to us.
We reserve the right to correct obvious pricing errors or inaccurate product information.
If an error affects an order, we will contact the customer and provide an appropriate resolution, including the opportunity to cancel the affected purchase.
Payments are processed through the payment methods made available at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
5. Orders and Acceptance
Placing an order constitutes an offer to purchase the selected products.
After an order is submitted, you may receive an order confirmation email.
An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.
We may decline or cancel an order for legitimate reasons, including suspected fraud, unavailable inventory, payment authorization problems, or material pricing errors.
If payment has already been collected for a canceled order, we will arrange an appropriate refund.
Customers are responsible for providing accurate billing, shipping, and contact information.
6. Shipping and Delivery
MASKOVIA offers free worldwide shipping.
Our estimated delivery timeframe is 7–10 days.
Delivery estimates are provided for general guidance and are not guaranteed arrival dates.
Actual delivery times may vary depending on destination, customs procedures, carrier operations, weather, holidays, or other circumstances beyond our reasonable control.
Customers are responsible for ensuring that their delivery information is complete and accurate.
For additional details, please review our Shipping Policy.
7. Returns, Refunds, and Exchanges
We offer free returns and refunds within 30 days of delivery, subject to our Return & Refund Policy.
To request a return or refund, customers should contact:
Approved refunds are issued to the original payment method unless otherwise agreed or required by law.
Our Return & Refund Policy provides additional information about eligibility, processing, exchanges, and customer rights.
8. Intellectual Property
All original content appearing on our website, including brand elements, logos, graphics, written materials, product descriptions, and website design elements, is owned by MASKOVIA or used with appropriate authorization.
Such materials may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, or commercially exploit protected website content without prior written authorization, except where permitted by law.
Nothing in these Terms grants ownership of our intellectual property to website visitors or customers.
9. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment processors, delivery providers, and technology platforms.
These services may operate under their own terms, conditions, and privacy policies.
We are not responsible for third-party websites or services that we do not control, except to the extent required by applicable law.
We encourage customers to review the policies of third-party providers before using their services.
10. Accuracy of Information
We make reasonable efforts to maintain accurate and current information on our website.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, availability, prices, or promotional offers.
We reserve the right to correct such information and update website content as necessary.
Where a correction materially affects an existing order, we will provide an appropriate customer remedy.
11. Privacy and Personal Information
Your privacy is important to us.
Personal information submitted through our website may be used to process orders, provide customer support, communicate important updates, prevent fraud, and operate our online services.
Our handling of personal information is governed by our Privacy Policy and applicable data protection laws.
Our store uses Shopify-related technology and may rely on authorized service providers to support payment processing, order fulfillment, and website functionality.
Please review our Privacy Policy for further details.
12. Disclaimer of Warranties
We strive to provide accurate information, dependable service, and products that meet their stated descriptions.
However, to the maximum extent permitted by applicable law, we do not guarantee that our website will operate continuously without interruptions, technical errors, or temporary service disruptions.
Nothing in these Terms excludes any express warranty, statutory guarantee, or consumer right that cannot legally be excluded.
13. Limitation of Liability
To the maximum extent permitted by applicable law, MASKOVIA shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.
This limitation does not apply where liability cannot legally be excluded or restricted, including liability arising from fraud, willful misconduct, or other circumstances protected by applicable law.
Nothing in these Terms limits mandatory consumer rights or remedies.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify MASKOVIA against reasonable losses, liabilities, or expenses arising directly from your unlawful use of our website or material violation of these Terms.
This provision does not apply where doing so would conflict with mandatory consumer protection laws.
15. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our business operations, legal obligations, or website functionality.
Updated Terms will be published on this page with a revised effective date.
Changes will not retroactively remove rights that customers have already acquired under applicable law.
Continued use of our website after updated Terms take effect constitutes acceptance of the revised Terms to the extent permitted by law.
16. Governing Law
These Terms are governed by the applicable laws of the Commonwealth of Kentucky, United States, without prejudice to mandatory consumer protection laws that may apply in a customer's place of residence.
Nothing in this section prevents consumers from exercising rights or accessing legal remedies that cannot be waived under applicable law.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
18. Entire Agreement
These Terms, together with our applicable website policies, constitute the agreement governing use of our online store.
Nothing in this agreement overrides rights that cannot legally be excluded.
19. Contact Information
For questions about these Terms of Service, please contact:
MASKOVIA
Website: https://maskovia.shop
Email: support@maskovia.shop
Phone: +1 (318) 659-8412
Address: 455 Southland Dr, Lexington, KY 40503, United States