Contact us
Contact Us
We're Here to Help
At MASKOVIA, providing a positive customer experience is one of our top priorities.
Whether you have a question about our fabric face masks, need assistance with an order, or would like information about shipping, returns, or refunds, we welcome your inquiries.
Our customer support team is here to help make your shopping experience as smooth and convenient as possible.
Get in Touch
Customer Support Email
For product inquiries, order assistance, shipping updates, returns, refunds, and general questions, please contact us by email.
Phone Support
+1 (318) 659-8412
You may also contact us by phone regarding your order or other customer service inquiries.
Business Address
MASKOVIA
455 Southland Dr
Lexington, KY 40503
United States
Official Website
Order Assistance
If you are contacting us about an existing order, please include the following information whenever possible:
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Your full name
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Your order number
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The email address used during checkout
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A brief description of your question or concern
Providing these details helps us identify your order and assist you more efficiently.
Shipping Information
We proudly offer free worldwide shipping on orders placed through our website.
Estimated delivery time: 7–10 days.
Please note that delivery times may vary due to destination, customs processing, local delivery conditions, or circumstances beyond our control.
For additional information, please review our Shipping Policy.
Returns and Refunds
We offer free returns and refunds within 30 days in accordance with our Return & Refund Policy.
If you would like to request a return or refund, please email support@maskovia.shop with your order information.
Our support team will provide the appropriate instructions.
Your Satisfaction Matters
We value every customer and appreciate your feedback.
If you have questions, suggestions, or concerns, please do not hesitate to contact us.
Thank you for shopping with MASKOVIA.
MASKOVIA — Everyday Comfort. Effortless Style.