Shipping Policy

Last Updated: November 12, 2026

1. Our Shipping Commitment

At MASKOVIA, we believe that shopping for everyday essentials should be convenient, transparent, and accessible to customers worldwide.

We are pleased to offer free worldwide shipping on orders placed through our official website.

Our goal is to deliver your fabric face masks as efficiently and reliably as possible while keeping you informed throughout the shipping process.

This Shipping Policy explains our shipping rates, estimated delivery times, order processing, tracking, international delivery procedures, and other important information.

2. Free Worldwide Shipping

MASKOVIA provides free standard shipping to customers worldwide.

Shipping Cost: FREE

Estimated Delivery Time: 7–10 Days

There is no minimum purchase amount required to qualify for our standard free shipping service.

We do not charge customers standard shipping fees at checkout.

Please note that any applicable import duties or government-imposed taxes are separate from shipping fees and may be payable depending on the destination country's regulations.

3. Estimated Delivery Time

Our estimated delivery timeframe is 7–10 days.

This estimate represents the anticipated delivery period under normal shipping conditions.

Delivery times may vary based on:

• Destination country and region

• Carrier availability and transportation networks

• Customs clearance procedures

• Local holidays and peak shipping periods

• Weather conditions or transportation disruptions

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

Although we work to meet our estimated delivery timeframe, delivery dates cannot be guaranteed.

4. Order Processing

After an order is placed, it enters our order verification and preparation process.

This process may include payment confirmation, order review, product preparation, packaging, and coordination with our shipping partners.

Processing times may vary depending on order volume, product availability, and operational conditions.

Once an order has been dispatched, customers may receive a shipping confirmation email containing available tracking information.

5. Order Confirmation

After completing a purchase, customers should receive an order confirmation at the email address provided during checkout.

This confirmation generally includes relevant purchase details, such as the order number, selected products, and delivery information.

Please review your order confirmation carefully.

If you notice an error in your shipping address or order information, contact us as soon as possible at support@maskovia.shop.

We will attempt to accommodate corrections before dispatch whenever operationally possible.

6. Shipment Tracking

When tracking information is available, it will be provided through a shipping confirmation email or another applicable order notification.

Tracking updates may take time to appear after a shipment is handed over to the carrier.

The frequency and availability of tracking updates depend on the shipping provider and destination.

If you need assistance locating your shipment, please contact our customer support team with your order number.

7. International Shipping

MASKOVIA proudly serves customers worldwide.

International shipments may be subject to customs inspections, import procedures, or local regulatory requirements.

Customs processing times vary by destination and may affect the estimated delivery timeframe.

Customers are responsible for complying with applicable import regulations in their destination country.

Where required, import duties, customs charges, or government-imposed taxes may be collected by the relevant authorities.

These charges are not standard shipping fees and may not be included in the product price unless expressly stated during checkout.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please ensure that your address includes all relevant details, such as:

• Full recipient name

• Street address and building or apartment number

• City and state or province

• Postal or ZIP code

• Country

• Contact telephone number, when requested

If an incorrect address is submitted, please contact us immediately.

We will make reasonable efforts to update the information before shipment.

Once an order has been dispatched, address modifications may no longer be possible.

9. Delayed Shipments

Although our estimated delivery time is 7–10 days, occasional delays may occur.

If your order has not arrived within the expected timeframe, please contact us at support@maskovia.shop.

Include your order number and the email address associated with your purchase.

Our support team will review available tracking information and assist you with the next steps.

Where applicable law provides remedies for delayed or undelivered goods, those rights remain unaffected.

10. Lost Packages

If a shipment appears to be lost during transit, please contact us so that we can investigate the situation.

We may coordinate with the relevant shipping carrier to determine the shipment status.

Following our review, we will provide an appropriate resolution, which may include a replacement shipment or refund, depending on the circumstances and applicable consumer rights.

Customers will not be required to pay additional shipping charges for a replacement arranged due to a confirmed carrier-related loss.

11. Damaged Packages or Products

If your order arrives damaged, please contact us as soon as reasonably possible.

We recommend including your order number and photographs showing the damage, if available.

Our support team will review the issue and explain the available return, replacement, or refund options.

Please refer to our Return & Refund Policy for further information.

12. Multiple Shipments

In some circumstances, products from the same order may be dispatched separately due to fulfillment arrangements or product availability.

If your order is delivered in multiple packages, you will not be charged additional standard shipping fees.

Tracking information may be provided separately for each shipment when available.

13. Returns and Refunds

MASKOVIA offers free returns and refunds within 30 days of delivery, subject to our Return & Refund Policy.

To initiate a return, please email support@maskovia.shop.

Our support team will provide the relevant instructions and help you complete the process.

14. Changes to Shipping Information

We may update this Shipping Policy to reflect changes in our logistics operations, shipping partners, legal requirements, or service availability.

Any changes will be published on this page.

Updates will not remove rights already established under applicable law.

15. Contact Us

For questions about shipping, delivery times, tracking, or order status, please contact:

MASKOVIA

Website: https://maskovia.shop

Email: support@maskovia.shop

Phone: +1 (318) 659-8412

Address:

455 Southland Dr, Lexington, KY 40503, United States

Thank you for choosing MASKOVIA. We appreciate your trust and look forward to delivering your order.