Contact information

Contact Information

Last Updated: November 12, 2026

1. Official Business Information

Welcome to MASKOVIA.

We are committed to providing customers with clear, accessible, and reliable contact information.

Whether you need help with an order, have questions about our products, or wish to discuss a return or refund, our customer support team is available through the contact channels listed below.

Store Name: MASKOVIA

Website: https://maskovia.shop

Email: support@maskovia.shop

Telephone: +1 (318) 659-8412

Business Address:

455 Southland Dr

Lexington, KY 40503

United States

Established: 2022

Business Category: Online Retail — Reusable Fabric Face Masks

2. Customer Service

At MASKOVIA, we value open communication and customer satisfaction.

Our support team assists with a variety of inquiries, including:

Product information and availability
Order confirmation and order status
Shipping and delivery inquiries
Tracking information
Return and refund requests
Damaged or incorrect products
General customer service questions
Website-related concerns

We encourage customers to contact us whenever assistance is needed.

3. Email Support

For customer service inquiries, please email:

support@maskovia.shop

Email is our recommended contact method for order-related questions because it allows customers to provide relevant details and maintain a written record of their requests.

To help us assist you efficiently, please include your order number and a clear description of your inquiry whenever applicable.

4. Telephone Contact

Customers may also reach MASKOVIA at:

+1 (318) 659-8412

Please note that telephone availability may vary. If you are unable to reach us by phone, we recommend contacting us by email.

5. Business Address

Our listed business contact address is:

MASKOVIA

455 Southland Dr

Lexington, KY 40503

United States

This address is provided for business correspondence and identification purposes.

Customers should not send product returns to this address without prior authorization from our support team.

Authorized return instructions will be provided after a return request has been reviewed.

6. Shipping Inquiries

MASKOVIA provides free worldwide shipping, with an estimated delivery timeframe of 7–10 days.

If you have questions about your shipment or need assistance locating an order, please contact us with your order number.

For more information, please review our Shipping Policy.

7. Returns and Refunds

We offer free returns and refunds within 30 days of delivery, in accordance with our Return & Refund Policy.

To begin the process, please email support@maskovia.shop and include your order details.

Our support team will provide guidance on the next steps.

8. Feedback and Customer Concerns

We welcome customer feedback and suggestions.

If your shopping experience does not meet your expectations, please contact us so that we can review your concerns and work toward an appropriate resolution.

We aim to communicate clearly, treat customers fairly, and continuously improve our services.